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Frequently Asked Questions

Is Alerto SOS free to use?
Yes! Alerto offers a completely free plan with core safety features including SOS alerts, location sharing, emergency helplines, and safe link checking. Premium plans unlock advanced features like GPS tracking, parental controls, and mobile security tools.
How does the SOS alert work?
When you press the SOS button (or trigger it via shake/power button), Alerto instantly sends your live GPS location via SMS and app notification to all your emergency contacts. Premium users also get audio/photo capture and siren activation.
Can I monitor my child's phone remotely?
Yes, with the Ultra Premium plan. Child Safety features include app usage stats, time locks, YouTube Shorts/Reels blocking, browser history monitoring, WhatsApp chat monitoring, geo-fencing alerts, and study timetable alarms.
What happens if my phone is stolen?
With Gold Premium or Ultra Premium, Alerto's Mobile Security features kick in: intruder photos are captured on unlock attempts, your contacts can trigger a remote siren, GPS tracking continues post-theft, and any SIM change sends your contacts the new number and location.
How do I create a community group?
Community groups can be created in the Mobile Security tier and above. You can add members, manage your group, and send mass emergency alerts via flash text or audio broadcast to all members instantly.
How can I upgrade to Premium?
You can upgrade directly from within the Alerto app. Go to the Plans section and choose the tier that best fits your needs. Premium starts at ₹1200/year, Gold Premium at ₹1800/year, and Ultra Premium at ₹3500/year.